Privacy Policy for Elite Aroma Candles

Effective Date: January 17, 2025

At Elite Aroma Candles, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its security. By using our website or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, make a purchase, or sign up for our services.

  • Personal Information: When you make a purchase, subscribe to our newsletter, create an account, or contact us, we may collect personal details such as:

    • Name
    • Email address
    • Phone number
    • Shipping and billing addresses
    • Payment information (credit/debit card details)
    • Order history and preferences This information is necessary to process your orders, provide customer support, and send you notifications about your orders.

  • Non-Personal Information: We also collect non-personally identifiable information such as:

    • Browser type
    • IP address
    • Device type
    • Location
    • Pages visited and time spent on our website This information is gathered using cookies and other tracking technologies, which help us analyze user behavior and improve our services.

2. How We Use Your Information

Your information is used to enhance your experience on our website, fulfill your orders, and improve our services. Specifically, we use your information in the following ways:

  • Order Processing and Fulfillment: To process and complete your orders, including payment, shipping, and customer service support.

  • Customer Communication: To communicate with you about your order status, respond to your inquiries, and provide customer support.

  • Marketing and Promotions: If you opt-in to receive newsletters or promotional emails, we will use your contact information to send you updates, special offers, and other marketing materials. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

  • Improvement of Services: We use non-personal data to analyze website traffic, identify trends, and improve the user experience on our site.

  • Legal and Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce agreements.

3. Information Sharing

At Elite Aroma Candles, we respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for specific purposes:

  • Service Providers: We may share your personal data with third-party companies that assist us in fulfilling orders (such as shipping carriers), processing payments, and sending marketing communications. These parties are obligated to protect your information and use it only for the purposes for which it was provided.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with a legal process, or prevent fraud or other illegal activities.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. We use secure technologies, including Secure Socket Layer (SSL) encryption, to protect sensitive data during transmission. However, no method of data transmission over the Internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

5. Your Rights

As a user of our website, you have several rights concerning your personal data:

  • Access and Correction: You have the right to request access to your personal information and request corrections if the information is inaccurate or incomplete.

  • Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

  • Opting Out of Marketing Communications: You can opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly at info@elitearomacandles.com.

  • Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

If you would like to exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and analyze website usage. Cookies are small data files stored on your device that help us remember your preferences, improve website functionality, and track activity on our site. You can disable cookies through your browser settings, but doing so may affect the performance of certain parts of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates to the policy will be posted on this page, with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

We are happy to address any inquiries you may have regarding your personal data and our privacy practices.