Shipping Policy for Elite Aroma Candles

Effective Date: January 17, 2025

At Elite Aroma Candles, we are committed to providing our customers with the best shopping experience by ensuring timely and reliable shipping. Please read through our comprehensive shipping policy to understand how we handle order fulfillment, delivery, and shipping costs.

1. Shipping Methods and Delivery Time

We offer a variety of shipping options to suit your needs. Once your order has been processed and shipped, delivery times are based on your location and the shipping method you select during checkout.

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: Delivered by the next business day (Available for eligible locations only).

Please note that shipping times are estimates and are not guaranteed, as factors such as weather, holidays, and carrier delays can affect delivery schedules.

2. Processing Time

  • All orders are processed within 1-3 business days from the time of purchase. Orders placed over the weekend or on holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your order, and your delivery address. The exact cost will be shown to you at checkout before you confirm your purchase.

  • Standard Shipping: Free shipping for orders over $50.
  • Expedited and Overnight Shipping: Charges based on your location and the selected shipping method.

Please note that additional shipping charges may apply for remote or international deliveries.

4. Shipping Locations

We currently offer shipping to United States addresses only. We are unable to process international orders at this time. If you are located outside the United States and wish to place an order, please contact us for possible alternative solutions.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. If you have any issues or concerns about your shipment, please feel free to contact our customer service team.

6. Shipping Delays

While we strive to ensure timely delivery, there may be circumstances beyond our control that result in shipping delays. These can include:

  • Weather disruptions
  • High demand during holidays or sales events
  • Carrier delays

If there are any significant delays, we will notify you as soon as possible with updated delivery information.

7. Damaged or Lost Items

If your order arrives damaged or if you experience any issues with delivery, please contact us immediately at info@elitearomacandles.com or (719) 203-4568. We will work with the carrier to resolve the issue and, in the case of damaged items, arrange for a replacement or refund.

8. Shipping Address Accuracy

Please ensure that the shipping address you provide during checkout is correct. Elite Aroma Candles is not responsible for items that are delayed or lost due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing your order, please contact us immediately before your order is processed.

9. Contact Us

For any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team:

Thank you for choosing Elite Aroma Candles! We appreciate your business and strive to provide the best shipping experience possible.