Payment Policy for Elite Aroma Candles

Effective Date: January 17, 2025

At Elite Aroma Candles, we are committed to providing a secure and seamless shopping experience for our customers. Our payment policy outlines the accepted payment methods, security measures, and other important information to ensure your payment is processed smoothly and securely.

1. Accepted Payment Methods

We offer a variety of secure payment methods to make your shopping experience as convenient as possible. The following payment methods are accepted on our website:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For those who prefer using PayPal for a faster and secure checkout process.
  • Other Secure Payment Gateways: We may offer additional payment options through secure third-party gateways for your convenience.

2. Payment Security

At Elite Aroma Candles, your privacy and security are our top priorities. We use SSL encryption (Secure Socket Layer) technology to safeguard your payment and personal information during transactions. This encryption ensures that your sensitive data is protected as it is transmitted over the internet.

Our payment processing system adheres to strict security standards and is compliant with the latest industry regulations, ensuring that your financial details remain private and secure.

3. Order Confirmation and Payment Authorization

Once you complete your purchase, you will receive an order confirmation email that includes the details of your order and payment. This email confirms that we have received your order and payment authorization.

Please note that submitting an order does not guarantee payment approval. Payment authorization is completed after the transaction is processed by our payment gateway. If there are any issues with your payment, we will notify you immediately.

4. Payment Processing Time

After placing your order, your payment will be processed and authorized by our payment system. Most payments are processed instantly, and your order will be confirmed once the payment is successfully completed. In some cases, such as with PayPal or credit card verifications, the process may take a bit longer.

If any issues arise during the payment process (e.g., payment failure or insufficient funds), we will notify you and request that you resolve the issue as soon as possible to avoid delays with your order.

5. Currency and Pricing

All prices listed on our website are in U.S. Dollars (USD). Please note that the final price may include applicable taxes based on your shipping location, and these charges will be shown at checkout.

We reserve the right to update pricing at any time. Any changes to the pricing will be reflected before you complete your order.

6. Promotional Discounts and Coupons

If you have a promotional code or coupon, please ensure that you enter it during checkout to receive the applicable discount. Only one discount or coupon may be applied per order unless otherwise specified. Discounts or promotions may be subject to specific terms and conditions.

7. Order Cancellations and Payment Adjustments

Once a payment has been successfully processed, we begin preparing your order for shipment. If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, we may not be able to cancel it, but you can initiate a return according to our Return Policy.

In rare cases, if there is an error in payment processing (such as overcharging), we will notify you and issue the necessary refund or adjustment to your original payment method.

8. Taxes and Duties

For U.S. customers, all applicable sales tax will be added at checkout based on your shipping address. International customers should be aware that taxes, duties, and import fees may be applied by customs authorities in your country, and these additional charges are your responsibility. Elite Aroma Candles is not responsible for any customs delays or fees that may be imposed by your country.

9. Contact Us

If you have any questions regarding your payment, or if you experience any issues during the checkout process, our customer service team is available to assist you. Please feel free to reach out to us at any time.

Thank you for choosing Elite Aroma Candles! We value your trust and are committed to providing you with a secure, smooth, and enjoyable shopping experience.